Privacy policy

Last updated: November 18, 2025

At Dura Furniture, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

PAYMENT & PERSONAL INFORMATION

  • We do not store credit or debit card details.
  • We do not sell, rent, share, or lease your payment or personal information to any third party.
  • All payment transactions are handled securely through authorized payment gateways.

Our website policies and terms may be updated from time to time to meet legal or operational requirements. Any important updates will be communicated to customers and relevant payment providers.

A TRUSTED RELATIONSHIP WITH OUR CUSTOMERS

Dura Furniture was created with one goal: to offer high-quality furniture at fair prices. We believe this is only possible through a strong relationship with our customers.

Just as we work with you to create better living spaces, we also work to protect your privacy. We collect only the information that helps us serve you better and improve your shopping experience.

This Privacy Policy explains:

  • What information we collect
  • Why we collect it
  • How you can access or update your information

HOW YOU HELP US IMPROVE

When you share information with us, it helps Dura Furniture understand customer needs and improve our products and services. Providing information is always voluntary, and we only request what is necessary.

WHEN YOU MAKE A PURCHASE

If you buy from Dura Furniture, we may ask for basic details such as:

  • Name
  • Address
  • Phone number
  • Email address

This information is required to process payments and arrange delivery. It is used only for order fulfillment and internal purposes.

CUSTOMER SUPPORT

If you contact our customer service team, we may need your personal details to respond properly. This information is used only to help resolve your questions or concerns.

DELIVERY INFORMATION

  • www.durafurniture.ae does not provide products or services to countries under OFAC sanctions.
  • Deliveries to western regions of Abu Dhabi are subject to an additional charge of AED 600.

CUSTOM-MADE PRODUCTS

Custom-made items are produced according to your specific requirements.

  • Custom orders cannot be changed, cancelled, or returned
  • These purchases are non-refundable

Before placing your order, please carefully review all details. Once confirmed, the order cannot be reversed.

CANCELLATION & REFUNDS

  • Order cancellations are subject to a 3% deduction from the total amount.
  • Returns for online purchases are accepted only after management approval.
  • Approved refunds are processed within 5–7 working days, depending on bank procedures.

OFFERS, PROMOTIONS & WARRANTIES

If you participate in promotions or register for warranties, we may request limited personal information. This helps us understand customer preferences and improve future offers.

You may also choose to share optional information such as product preferences or lifestyle details.

YOUR INFORMATION STAYS WITH DURA FURNITURE

We value your trust.

  • Your personal data is never shared for marketing purposes
  • Information is used only within Dura Furniture

In some cases, trusted service providers (such as delivery companies) may receive limited information strictly required to complete their service. These partners are monitored to ensure your data remains protected.

COOKIES & WEBSITE USE

Our website uses cookies to:

  • Remember your preferences
  • Improve browsing experience

Cookies do not collect sensitive personal data. You may disable cookies anytime through your browser settings.

COMMUNICATION PREFERENCES

Dura Furniture will contact you only if you request it or provide your contact details.

If you no longer wish to receive emails or promotions, you can unsubscribe by contacting us.

ACCESS & CONTROL OF YOUR INFORMATION

You have the right to:

  • View your personal information
  • Update or correct details
  • Request removal of your data

We keep data only as long as required by law or business needs and delete it when no longer necessary.

NEED TO UPDATE YOUR DETAILS?

If you want to change your contact information, stop receiving messages, or ask about this policy, feel free to contact us.

📞 Call: +971521723429
🌐 Contact via our website

We aim to respond as quickly as possible.

HOW WE PROTECT YOUR DATA

We take reasonable steps to:

  • Prevent unauthorized access or misuse
  • Keep your information accurate
  • Protect online transactions (while noting no system is 100% secure)
  • Ensure partners respect data confidentiality

POLICY UPDATES

This Privacy Policy may be updated occasionally. Important changes will be clearly highlighted on our website.

For any questions, contact us through our website or call +971 52 172 3429 or come to us at Sheikha Noora Building - Office 607 Seasons street - Al Thanyah First - Barsha Heights - Dubai