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FAQ
Orders & Customization
Most of our furniture is made to order, allowing you to customize size, fabric, color, and finish to perfectly suit your home. Each piece is crafted with attention to detail once your order is confirmed.
Absolutely! We offer full customization options for dimensions, materials, and upholstery. You can share your requirements with our team, and we’ll create a piece tailored to your preferences.
Our made-to-order furniture is usually delivered within 5–7 working days under standard delivery. If you need it sooner, we also offer express delivery within 3 working days. You can select your preferred delivery option at checkout, and our team will keep you updated throughout the process.
Delivery & Installation
Yes, we provide free delivery and installation throughout the UAE. Our team ensures your furniture is safely installed in your space.
Yes, once your order is ready, our team will contact you to arrange a delivery date and time that suits your schedule.
Returns, Warranty & Showroom
Yes, all prices displayed on our website are inclusive of VAT as per UAE law — no hidden charges
Yes, we have a Dura Furniture showroom in the UAE where you can explore materials, finishes, and comfort in person.
We want you to be fully satisfied with your purchase. All Dura Furniture products are covered by a standard warranty against manufacturing defects. In case of any issue, our team will promptly assist with repair, replacement, or refund as per our policy. For complete details, please visit our Refund Policy Page.